Privacy Policy
Last Updated: January 2025
1 Stop Tech Solutions ("we," "our," or "us") operates the Eprastha SaaS platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
We are committed to protecting your privacy and complying with the Digital Personal Data Protection Act (DPDPA) 2023, India.
2.1 Business Information
- Supermarket name, address, and contact details
- Business registration and tax information
- Authorized user accounts and access credentials
2.2 Customer Data
- Customer names, phone numbers, and delivery addresses
- Purchase history and preferences
- Payment information (processed through secure third-party gateways)
2.3 Farm-Level Data
- Farm names, locations, and contact information
- Organic certification details
- Batch numbers, harvest dates, and product origin information
- Quality inspection and compliance records
2.4 Technical Data
- IP addresses, browser types, and device information
- Usage patterns and system logs
- Cookies and similar tracking technologies
- Provide and maintain the Eprastha SaaS platform
- Enable farm-to-table traceability and organic verification
- Process transactions and manage deliveries
- Generate analytics and insights for business optimization
- Communicate service updates and support
- Comply with legal obligations and prevent fraud
All data is processed and stored on servers located in India, specifically in data centers within or serving the Hyderabad, Telangana region. We ensure that your data remains within Indian jurisdiction in compliance with DPDPA requirements.
5.1 Consent
We obtain clear, informed consent before collecting and processing personal data. You have the right to withdraw consent at any time.
5.2 Data Principal Rights
Under DPDPA 2023, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request erasure of data
- Nominate another person to exercise rights in case of death or incapacity
5.3 Data Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction.
We retain personal data only as long as necessary for the purposes stated in this policy or as required by law. Farm-level traceability data is retained for a minimum of 3 years to comply with organic certification requirements.
While we provide tools for farm-to-table traceability, the accuracy of farm-level data (such as batch numbers, certification details, and origin information) depends on the information provided by suppliers and farms. We are not responsible for inaccuracies in source data provided by third parties.
We may use third-party service providers for hosting, payment processing, and analytics. These providers are contractually obligated to protect your data and use it only for the specific services they provide to us.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date.
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:
1 Stop Tech Solutions
Hyderabad, Telangana, India
Email: privacy@1stoptechsolutions.tech